Frequently Asked Questions
What is a medical alarm?
A medical alarm is a personal emergency response system (PERS) which allows you or your loved one to get help at the push of a button which is worn as a necklace or wristband.
How does it work?
Once the help button is pushed and the alarm is activated, a professionally trained HALO operator will speak to you directly through the alarm speaker to determine the type of help needed.
What is the cost?
Basic service is $29 monthly. Additional fees apply for fall detection, medication reminders, and inactivity monitoring or wellness checks. Please call for pricing and details for additional services.
Who is this for?
HALO provides safety, security, independence, and peace of mind to people of all ages and life situations.
How does the installation process work?
One of our specially trained HALO technicians makes an appointment to personally install the equipment in your home. We then test the equipment, provide education and any additional instructions about the alarm. A self install options is also available.
What if I can’t talk when I press my button?
Do not worry if you are unable to respond to the operator. The HALO operator will begin contacting the responders as previously instructed by you. Responder contact information is obtained at the time of installation.
When do I take off the pendant?
We encourage you to never take off the HALO pendant. The help button/pendant is waterproof and should be worn in the shower or bath.
What will happen if I lose power?
The HALO alarm has a back up battery of approximately 30 hours should you lose electrical power.
How often do I have to test the equipment?
We encourage all customers to push their help button at least once per month. In addition, the HALO alarm automatically checks with us every 30-45 days.
Will it work with a cell phone?
No. You must have landline phone service for your HALO medical alarm to operate.
What if I move to a new residence?
The HALO alarm can be transferred to another location in the event of a move. You will need to contact us first in order to update your information and provide re-installation instructions.
Can you bill elsewhere?
Yes, we can bill to a different address as long as arrangements have been made prior to the time of installation.
Why should I choose HALO?
We are a family owned and operated company local to Oklahoma with a background in the medical field. We strive to offer the best service and products at the most affordable cost. We know from experience that a HALO medical alarm will provide a sense of security while allowing you to live independently in your own home.
